Electrical emergencies do not wait for office hours and customers know to call the next sparky if their power is out. AnswR identifies emergencies by symptom and either transfers to your mobile or books a same-day callout. AnswR serves electricians across Auckland — from ponsonby to manukau — with a dedicated local (09) number, full NZST / NZDT awareness, and direct integration with ServiceM8 and Simpro.
From Ponsonby to Manukau
Answers every call, captures every job, integrates with the tools you already use.
Get a dedicated Auckland (09) number or port your existing business landline. NZST / NZDT business-hours rules are configured for you.
AnswR integrates with ServiceM8, Simpro, Jobber so a confirmed booking arrives in your scheduling tool without any duplicate data entry afterwards.
AnswR knows no power, smoking switchboard, sparks, electrical fire, burning smell are emergencies and either transfers to your mobile or fires an urgent SMS, based on rules you configure for the NZST / NZDT clock.
The AI answers every call any hour of the day, applies your business-hours and quiet-hours rules in local time, and follows your after-hours escalation policy automatically.
When a customer says they are in Ponsonby or Newmarket, the AI understands what that means for travel time and books accordingly. No call-and-clarify pingponging.
The same four steps on every call, in NZST / NZDT local time.
Answers in your business name and asks what has happened.
Checks for an emergency: no power, a smoking switchboard, sparks, a burning smell.
For an emergency, follows your rule: transfers to your mobile or sends an urgent SMS.
For everything else, takes the address, the fault and a callback number, books the callout into ServiceM8, Simpro or Jobber if connected, and texts you the summary.
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