Privacy Policy

1. Introduction

AnswR ("we", "our", or "us") operates the answr.com.au website and AI receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and payment details when you register for our service.
• Business Information: Details about your business, services offered, operating hours, and staff information to configure your AI receptionist.

2.2 Information Collected Automatically

• Call Recordings: Audio recordings of calls handled by our AI receptionist, stored securely for quality assurance and service improvement.
• Call Transcripts: Text transcriptions of calls for your review and our AI training purposes.
• Usage Data: Information about how you use our service, including call logs, booking data, and analytics.
• Technical Data: IP addresses, browser type, device information, and cookies.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI receptionist service
• Process your transactions and manage your account
• Improve and personalize your experience
• Communicate with you about service updates, support, and marketing (with your consent)
• Train and improve our AI systems
• Comply with legal obligations

4. Data Storage and Security

Your data is processed and stored on servers located in Australia. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

5. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our service (e.g., payment processors, cloud hosting providers, telecommunications providers).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with any merger, sale, or transfer of company assets.

We do not sell your personal information to third parties.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Call Recording Disclosure

Our AI receptionist may record calls for quality assurance and service improvement purposes. Callers are informed at the beginning of the call that the conversation may be recorded. You can access and download recordings of calls to your business through your dashboard.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service integrates with third-party services including:

• Stripe (payment processing)
• Twilio (telecommunications)
• Google Calendar (scheduling integration)

Each of these services has their own privacy policies governing the use of your data.

10. Google Calendar Data

When you connect your Google Calendar to AnswR, we access your calendar data solely to:

• Check your availability when customers request appointments
• Create calendar events for confirmed bookings
• Update or cancel events when appointments change

We do not:

• Store your calendar data beyond what is necessary for booking functionality
• Share your Google Calendar data with third parties
• Use your calendar data for advertising, marketing, or profiling
• Use your calendar data to train AI/ML models unrelated to your service

You can disconnect your Google Calendar at any time through your AnswR dashboard settings.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 90 days unless you configure a different retention period in your account settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@answr.com.au
• Address: Melbourne, Victoria, Australia