Plumbing emergencies happen at the worst times — flooding kitchens at midnight, no hot water at 6am — and customers ring the next plumber on the list if you do not pick up. AnswR triages the call, books the job, and texts you the details. AnswR serves plumbers across Auckland — from ponsonby to manukau — with a dedicated local (09) number, full NZST / NZDT awareness, and direct integration with Jobber and ServiceM8.
From Ponsonby to Manukau
Answers every call, captures every job, integrates with the tools you already use.
Get a dedicated Auckland (09) number or port your existing business landline. NZST / NZDT business-hours rules are configured for you.
AnswR integrates with Jobber, ServiceM8, Simpro so a confirmed booking arrives in your scheduling tool without any duplicate data entry afterwards.
AnswR knows burst pipe, flooding, no hot water, gas leak, sewage backup are emergencies and either transfers to your mobile or fires an urgent SMS, based on rules you configure for the NZST / NZDT clock.
The AI answers every call any hour of the day, applies your business-hours and quiet-hours rules in local time, and follows your after-hours escalation policy automatically.
When a customer says they are in Ponsonby or Newmarket, the AI understands what that means for travel time and books accordingly. No call-and-clarify pingponging.
The same four steps on every call, in NZST / NZDT local time.
Answers in your business name and asks what the problem is.
Checks for an emergency: burst pipe, flooding, no hot water, gas leak, sewage backup.
For an emergency, follows your rule: transfers to your mobile or sends an urgent SMS with the address.
For everything else, takes the address, the job and a callback number, books it into Jobber, ServiceM8 or Simpro if you have connected one, and texts you the summary.
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